Warranty & Repair
* Warranty
The product(s) you have purchased are guaranteed to be new and 100% authentic.
All watches are with 12 months product and local warranty. Please refer to the warranty card which will be delivered with your ordered product(s).
You are required to preset the warranty card for any repairs and watch care services at our service & repair team.
The warranty does not cover :-
- Wear and tear to the case, strap or bracelet.
- Defect arising from damage caused by accident, mishandling, incorrect or abusive use (knock / crush / moisture in the case of non-water resistant models).
- Esthetical changes for normal wear and tear due to aging such as but not limited to scratches, atteration of color on case / strap / bracelet, peeling of the plating and / or missing crytals.
- Broken crown, battery replacement and scratched or cracked case.
- Theft or loss of the complete timepiece or components.
- If any alteration or repair not performed by DECOOL.
* Repair
- Our service & repair team has many years of experience in maintenance.
- Under the warranty period, we may replace or repair your watch. Our warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself under normal conditin of use.
- Parts not covered by this warranty are subject to charges and a quote will be reffered to you before we process with the repair.
- All shipping and handling charges in connection with warranty service are the responsibility of the customer.
To make a request for your warranty claims,
- Step 1 :- Click Request Form HERE
- Step 2 :- Fill up the Form and click SUBMIT.
- Step 3 :- You will hear from us within 2 working days to process your request.
The product(s) you have purchased are guaranteed to be new and 100% authentic.
All watches are with 12 months product and local warranty. Please refer to the warranty card which will be delivered with your ordered product(s).
You are required to preset the warranty card for any repairs and watch care services at our service & repair team.
The warranty does not cover :-
- Wear and tear to the case, strap or bracelet.
- Defect arising from damage caused by accident, mishandling, incorrect or abusive use (knock / crush / moisture in the case of non-water resistant models).
- Esthetical changes for normal wear and tear due to aging such as but not limited to scratches, atteration of color on case / strap / bracelet, peeling of the plating and / or missing crytals.
- Broken crown, battery replacement and scratched or cracked case.
- Theft or loss of the complete timepiece or components.
- If any alteration or repair not performed by DECOOL.
* Repair
- Our service & repair team has many years of experience in maintenance.
- Under the warranty period, we may replace or repair your watch. Our warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself under normal conditin of use.
- Parts not covered by this warranty are subject to charges and a quote will be reffered to you before we process with the repair.
- All shipping and handling charges in connection with warranty service are the responsibility of the customer.
To make a request for your warranty claims,
- Step 1 :- Click Request Form HERE
- Step 2 :- Fill up the Form and click SUBMIT.
- Step 3 :- You will hear from us within 2 working days to process your request.
